Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

Since 1999, we’ve put one simple promise on every job we do in Sterling: if the work isn’t done right, one call brings Wendell and his crew back to make it right. No fine print, no arguing, no invoice. That’s the 90-Day Done Right Promise, and it’s stamped on every single job we finish, from a basic chimney sweep in Great Falls to a full liner rebuild in Ashburn. You’ll know the price before a single tool comes off the truck, and the number you hear on the phone is the number on the invoice. Wendell Pike puts his name on the work because he’ll run into you again on Saturday at the grocery store.

Call (571) 518-5470

What’s Covered

• Workmanship on every repair and installation. If something we installed or repaired fails because of how we did the job within 90 days, we return and fix it at no cost to you.
• Parts and materials we supply. We stand behind the brands we install, including DuraFlex liners, HeatShield resurfacing, Gelco caps, Olympia Chimney components, Famco, and Copperfield products, and we handle the warranty work if something goes wrong.
• Cleanup after every single job. The area around your fireplace and hearth is left as clean as we found it, drop cloths down, soot contained, no surprises.
• An honest arrival window. You get a real time range when you book. If that window slips, someone from our office calls you before you have to call us.
• Upfront, no-hassle pricing. The price is agreed on before work begins. You will never open an invoice and find a new number looking back at you.
• Background-checked, uniformed crews. The person who shows up at your door works for Top Hat Chimney, has passed a background check, and knows their way around a Sterling fireplace.

Our Satisfaction Promise

Here’s how it works if something isn’t right. You call (571) 518-5470, talk to a live person, and tell us what happened. We don’t route you to a call center or make you leave a voicemail. Wendell or one of his senior crew members comes back out, looks at the job with you, and figures out what went wrong. If it’s our workmanship, we fix it on our dime. If it’s something else, you get a plain-English explanation backed by camera footage, not a sales pitch. We’ve been doing this for over 29 years, and the reason we’re still here is that we treat a callback the same way we treat the first visit: with respect, honesty, and a broom. Your flue doesn’t care how the fire looks. It cares how it breathes. So do we.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Top Hat Chimney is licensed and insured, which means if something goes wrong on a job, you are not left holding the bill. Our liability coverage protects your home and property while we work on your chimney, fireplace, or liner. Insurance isn’t the exciting part of this conversation, but it’s the part that matters when a ladder slips or a crown comes off wrong. Wendell runs a local business with a published address and a license number you can check. He’s not a franchise that rolled into Northern Virginia last spring. He’s the guy who answers the phone at 3 a.m. when you smell smoke and need a straight answer, not a recording.

How to Make a Claim on the 90-Day Done Right Promise

Claiming the promise is deliberately simple. Call (571) 518-5470 and say the words “done right.” That’s it. A live person answers, takes your name and address, and schedules a return visit at a time that works for you. Wendell or a senior crew member comes back out within days, not weeks. We re-inspect the work, show you what we see, and make the call on the fix. If it’s covered by the 90-day window, you pay nothing. If it’s something unrelated, we will tell you straight and give you options. No one gets a bill for work that should have been done right the first time. That’s the whole point of the promise.

What We Don’t Do

We will never pressure you into a repair you don’t need. We will never quote you a price and then change it. We will never send a subcontractor to your home. We will never tell you a liner is shot without showing you the camera footage to prove it. The 90-Day Done Right Promise covers our workmanship, not normal wear and tear, and not damage caused by misuse or a chimney fire. If a covered repair isn’t right, we fix it. If a product we installed fails, we work with the manufacturer’s warranty through DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, or Copperfield. Wendell and his crew stand behind every job we finish in Sterling, Ashburn, Great Falls, and across the county. Ask anyone on your street.

Why We Put It in Writing

Wendell started this company in 1999 because he was tired of watching homeowners get talked into work they didn’t need by crews that disappeared by spring. A written promise changes the conversation. It means the company has to look you in the eye before the job, during the job, and after the job. It means feedback isn’t something we dread; it’s how we keep the trucks running. First-degree creosote is a brush job. Third-degree is a glaze, catch it early. The same applies to workmanship: small problems caught early become small fixes. Our guarantees are designed to catch those small problems before they become chimney fires, carbon monoxide leaks, or a $4,000 rebuild that could have been a $200 repair.

Standing Offers That Come With Every Job

Every Top Hat Chimney customer gets the same standing offers, no coupon clipping required. $40 off any repair over $200. Free second opinion on any written estimate from another company; bring us the paper and we will look at it straight. No trip charge inside the county. 10% off always for seniors and veterans. These offers never expire, and they stack with the 90-Day Done Right Promise. If you are in Sterling and need a sweep, a liner inspection, or a crown replaced, call (571) 518-5470. You’ll get a live person, a straight quote, and a written guarantee. That’s how we’ve done it since 1999.

Questions Sterling Homeowners Ask Us

What does the 90-Day Done Right Promise actually cover?

It covers our workmanship on any repair, installation, or sweep we complete. If something we touched fails because of how we did the job within 90 days of completion, we come back and fix it at no charge. The promise is written on every invoice. Call (571) 518-5470 and a live person will schedule the return visit, usually within a few days.

Do you have a warranty on the parts and brands you install?

We do. Top Hat Chimney installs and services products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a component fails under the manufacturer’s warranty, we handle the warranty claim and the replacement labor for you. For the first 90 days, our own workmanship promise covers the installation regardless of what the manufacturer says. Call (571) 518-5470 and ask about your specific chimney or liner.

What if I’m not satisfied with a chimney sweep?

Call us the day you notice something isn’t right, even if it’s just a dust line we missed. One call brings Wendell back. He will re-inspect the work, show you what he sees, and make sure the job is finished to the standard we’ve held since 1999. The 90-Day Done Right Promise applies to sweeps too, not just repairs. Call (571) 518-5470 for a free re-visit if anything looks off.

How often should I have my chimney swept to keep your guarantee sensible?

Once a year, burn or no burn. Chimneys break in the off-season too. Regular sweeping catches first-degree creosote before it becomes a glaze, and it gives us a chance to check the cap, crown, and flashing while we’re already on the roof. A homeowner who sweeps annually is far less likely to ever need the guarantee. Call (571) 518-5470 to book your next sweep in Sterling, Ashburn, Great Falls, or anywhere in the county.

Is Top Hat Chimney licensed and insured?

Yes, we are licensed and insured. Our policy protects your property while we work on your chimney, fireplace, or liner. Wendell Pike runs a locally owned, owner-operated company with a published address, and he puts his name on every job. You can ask for proof of insurance when you book. Call (571) 518-5470 and ask for it; we’ll show you before any work begins.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Sterling and the surrounding Northern Virginia communities since 1999.